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Customer refund request

Landgate’s refund conditions will help in determining whether a refund request can be issued.

How to apply for a refund

If your purchase was made directly through the Landgate website, you need to complete the online Customer Refund Request form below. Your request will be considered in line with Landgate's refund conditions.

Please note that Landgate cannot provide refunds for items which have been purchased through a third party, in these instances you will be required to contact them directly regarding the refund request. 

Landgate prides itself on delivering value for its customers through quality products and excellent customer service.

You can expect a refund if:

  • We cannot supply a product ordered
  • There is a Landgate system error
  • It's significantly different from a sample shown
  • It's not of an acceptable quality

Please choose carefully as Landgate does not refund because you change your mind.

If you have questions, please take a look at our Frequently Asked Questions at the bottom of this page.

Please fill out the fields below. The * indicates that this information must be filled in.

Customer refund request form

Contact Information

Purchase information

Requesting a refund

Frequently asked questions