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Contact us

At Landgate, we’re here to help in whatever way you choose. Learn more about all the ways to contact us and find key information below.

Telephone

If you need assistance with a complex query, our Customer Service team is just a phone call away.

Our business hours – Monday to Friday 8:30am to 5:00pm AWST

Phone (08) 9273 7373
TTY/voice calls 133 677
Speak and listen 1300 555 727
SMS relay 0423 677 767
Regional Australia 1300 365 288
Outside Australia +61 8 9273 7373
Strata enquiries 08 9273 7047

Webchat

Have a question that requires a quick response, or need help navigating the website? Our Customer Service team’s webchat service can help.

Business hours – Monday to Friday 8:30am to 4:30pm AWST

Simply click on the on the round “message” icon in the bottom right of your screen.

Email

Prefer to contact our Customer Service team by email? 

Business hours – Monday to Friday 8:30am to 4:30pm AWST (but feel free to send your email whenever you like)

Email: customerservice@landgate.wa.gov.au

In Person

If you prefer a face-to-face interaction, you can visit either our Midland office or Perth City office.

Midland office

1 Midland Square
MIDLAND WA 6056

Business hours – Monday to Friday 8:30am to 4:30pm AWST.

Perth office

200 St Georges Tce
Plaza Level
PERTH WA 6000

Business Hours – Monday to Friday 8:30am to 4:30pm AWST.

Feedback

Feedback is a very important way for us to identify how we can serve you better.

Please click on the following link to complete a feedback form or contact our Customer Service team on (08) 9273 7373.

Post/fax

Need to lodge an application but can’t make it to our office? You can mail your applications to:

PO BOX 2222
Midland, WA 6936

Fax number:
08 9250 3187

Help centre

Our Help Centre is available 24/7 to help you find what you’re looking for.

Customer Service Charter

Landgate’s Customer Service Charter provides a clear understanding of the high quality and standards that you, our customers, can expect.

Freedom of information

Documents that may not be available as part of our normal course of business may be requested via a freedom of information (FOI) request.

Public interest disclosure

Landgate is committed to the aims and objectives of the Public Interest Disclosure Act 2003 (PID Act) and recognises the value and importance of reporting.