Valuation Services Client Portal

The Valuation Services Client Portal (Client Portal) is a secure, streamlined and user-friendly platform available to government agencies. Through the Client Portal, users can conduct property searches and access property, land, and valuation information, as well as take advantage of range of other features:

Simpler Submissions – Easily submit valuation and service requests through the portal.

Live Status Updates – Track the progress of your cases and stay informed on submission outcomes.

Six Months of Historical Access – Quickly access interim schedules, valuation rolls, and other deliverables from the past six months.

Two-Way Secure Communication – Securely message and receive messages with Valuation Services via the portal.

Email Notifications – Opt-in to receive alerts when new deliverables are uploaded.

Advanced Search Options – Search by VEN or property address to view property details, attached land and valuation data (GRV, UV).

Invoice Delivery – Invoices will be sent directly to a nominated email address.

Security is of utmost importance with user activity within the portal, such as login events and interactions like schedule downloads automatically logged.

Access to the Valuation Services Client Portal (Client Portal) is only available to local governments and State government agencies.

There are two options to request access to the Client Portal:

1. Designated administrators in the agency can provision access for new users. Ask a colleague who has access who may be able to assist you or direct you to the administrators at your agency. Access provisioned by your administrator will be effective immediately.
2. Access can be requested from Valuation Services using https://val.clientportal.landgate.wa.gov.au, which will be actioned within 2 business days.

To ensure the security and integrity of our system, the email address provided for registration must meet the following criteria:

• It cannot be a shared mailbox or distribution group.
• It cannot be a generic or role-based email (e.g. ceo@agency.wa.gov.au) that can be passed on when staff changes occur.
• It must be unique to the individual user, as email addresses cannot be reused for future registrations.
• It must have the organisation’s domain e.g. @agency.wa.gov.au. Personal email addresses are not allowed (e.g. hotmail, gmail).

If needed, your IT team can create an alias (e.g., john.smith@agency.wa.gov.au) under the generic email. 

A Client Portal administrator is responsible for managing user access and overseeing

the submission process for their agency, ensuring that all user activity and transactions within the portal are handled securely and efficiently.

Designated administrators within each client agency have the ability to:

• Register and deactivate users
• Update user profiles and access permissions
• Reset user passwords
• Perform other key administrative tasks to support secure and efficient use of the portal

Each agency is required to maintain at least two administrators to ensure continuity of support. If one administrator is unavailable, due to leave, illness or other circumstances, the second administrator can continue to manage user access and perform essential administrative tasks without disruption.

The General Enquiry form in the Valuation Services Client Portal is intended solely for general enquiries relating to valuations. For all other enquiries, please contact the Landgate Customer Service Team.

Requests for an interim valuation must be submitted using the Interim Valuation form.

The following information outlines how to submit building details to Valuation Services when requesting an Interim Valuation.

Building Approvals

Please continue to provide monthly building approvals as a spreadsheet, which you will need to upload as a “Data File Upload” request in the Client Portal.

Building Completions

We can no longer accept monthly building completion reports as a spreadsheet. All requests to update a valuation will need to be submitted as individual ‘Interim Valuation’ requests via the Client Portal, as our system tracks each valuation from lodgement to finalisation.

Submitting Interim Valuations

The below table details the criteria for submitting Interim Valuation requests for Additions on GRV rated properties:

Requests should be submitted within 3 months of completion for Metro areas or 6 months for Regional areas. If submitted later, backdating is limited to 3 months (Metro) or 6 months (Regional) from the date Landgate receives the advice.

Details of request should include:

• Address/VEN (mandatory)
• Owner (mandatory)
• Effective Date (mandatory)
• Cost of Improvements (over $50,000)
• Permit Number
• Date of Completion
• Description of Improvement
• Upload the alteration/addition floor plans as supporting evidence, and if available, provide a copy of the BA7 to assist with processing.

Note:

^{The $50,000 threshold for additions, alterations, renovations, carports, garages, sheds, and outbuildings indicates a level of work likely to materially affect a property’s GRV and should therefore always be referred to Landgate for review. This threshold does not limit Local Governments from reporting works below this value, and all information provided will be assessed in line with Section 37 of the Valuation of Land Act 1978 to determine whether a quantifiable GRV change has occurred.}

New Home and Demolitions

New houses and demolitions can be sent directly to completion@watercorporation.com.au and Water Corp will generate an electronic request on your behalf.

Yes, all valuation schedules, valuation rolls, and other deliverables will be archived six months after they are uploaded to the Client Portal. Please ensure you download and store these documents locally in line with your agency’s record-keeping requirements.  

There is no change, Sub VEN information will continue to not be available on the Client Portal for Local Governments. Requests for this information should be submitted via the Client Portal using the “General Enquiry” form.

Details of the number of Sub VENs will not be available in the Client Portal from the 7^th July. We will provide a further update once this information is made available.

The table below outlines what an agency can view in the Client Portal.

1. Agencies can only view the valuations in the Valuation Summary that relate to the period during which they are recorded as a client.

2. When a VEN is cancelled, agencies will no longer be able to view the record.

3. A “Client” refers to the agency with a current interest in the property’s valuations.

The system supports only one designated email address per agency for invoice delivery. We recommend using a monitored, shared mailbox, such as one managed by your finance team, to ensure invoices are received and processed without delay.

Once the system is live, agencies can update the invoice email address by simply emailing the Valuation Services finance team on VPAFinanceAndRecords@landgate.wa.gov.au.

Invoices will be sent to the nominated email address provided by your agency. If this needs to be updated, please contact VPAFinanceAndRecords@landgate.wa.gov.au.

You can find step-by-step instructions for setting up Salesforce Multi-Factor Authentication (MFA) in this guide.

Multi-Factor Authentication (MFA) has been introduced to strengthen the security of the Client Portal. It adds an extra layer of protection to ensure that only authorised individuals can access sensitive data.

While the recommended option is the Salesforce Authenticator, you can also use other compatible apps like Google Authenticator or Microsoft Authenticator by searching in the Application Store App on your phone. Simply follow the setup prompts provided by your chosen app to enable access.

Make sure your phone’s notifications and location services are enabled for the authenticator app. You can turn these on via your phone’s Settings to ensure login prompts come through correctly.

Currently, multi-factor authentication using a mobile phone is considered the most secure authentication method. To ensure this level of security is maintained, alternative authentication methods are not available.

If you've lost your phone or can’t access your multi-factor authenticator, please reach out to the Landgate Customer Service Team or email newvaluationsystem@landgate.wa.gov.au. They’ll provide the support needed to reset your MFA and help resolve any other related issues.

Valuation schedules and rolls are provided in the formats as follows:

The preferred method is for all requests and communications to be submitted via the Client Portal. This change improves data security and streamlines case management. While existing email mailboxes will be gradually phased out, the portal offers a central place to manage cases, communicate and access key documents, including interim schedules and valuation rolls.

No, a VG8 form is not required when requesting an Interim Valuation. The Interim Valuation form on the Client Portal will prompt you for all mandatory information and allows you to include any additional details to support your request.  

1. Check out the Information Resources
2. Ask a colleague or administrator in your agency who currently uses the Client Portal
3. Email your query to newvaluationsystem@landgate.wa.gov.au
4. Contact Landgate Customer Service Team

If you are experiencing technical issues, please email newvaluationsystem@landgate.wa.gov.au or contact Landgate Customer Service Team who will be able to help or escalate your query.