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Contact centre phone system upgrade

As part of Landgate's ongoing commitment to continuous improvement we will be upgrading our Contact Centre phone system. This will change the way in which you interact with our Call Centre via the implementation of an Interactive Voice Response system (IVR).

The upgrade will be in operation from Monday 15 December 2014. When you telephone Landgate on or after this date, you will be greeted by an auto attendant who will provide you with the following five options:

1. for enquiries about titles, plans, maps or property valuations

2. if you have a query about document registration or examination

3. for information about billing or your MyLandgate Account

4. if you need assistance to find an address

5. if you know the name of the Landgate person you wish to speak to or for general enquiries.

You can key ahead at any time without listening to all options or press 0 (zero) to hear the options repeated.

This change in the way you connect with us will ensure your call is routed to an appropriate member of staff in a timelier manner to more effectively respond to your enquiries.

Your patience during implementation is appreciated and we value your feedback.