This information is relevant to government agencies and will not impact the general public.
Landgate is upgrading its property valuation system, responsible for producing over one million rating and taxing valuations annually across the entire state. An opportunity to leverage cutting-edge technologies, ultimately improving service delivery for Landgate's clients (government agencies) and streamlining valuation processes.
With the existing system having served for a quarter of a century, this upgrade is essential for maintaining operational continuity. The initiative not only conforms to government digital standards but also strengthens cybersecurity measures. Anticipating increased demand for valuation services, the upgrade aims to improve operational process efficiency and meet future growth needs across the sector.
The benefits and what is changing
To deliver an improved valuation system with as little disruption to our clients as possible. Our aim is to provide an enhanced user experience through the development and release of a new valuation services system, providing greater cybersecurity measures and streamlining valuation processes.
With one location for everything, the new Client Portal will enable users to submit, track and interact directly with the Landgate team on product and service requests.
The aim is to launch this new system in Q2 2025 (subject to change) to avoid the high pressures of their rates and taxes delivery timeframes.
All current integrations, including the supply of valuations rolls and schedules, are anticipated to seamlessly flow to and from the new system. The project team are migrating current integrations to the new system. Clients who are likely to be affected will be engaged and provided support well in advance of the launch, to enable a smooth transition.
Existing users with access to Valsys Online will continue to have access to the self-service data via the new Client Portal, including additional services.
In the months leading up to the new system’s launch, we will reach out to clients with training materials to help support a smooth transition across to the new valuation system.
We intend to provide project updates as we move towards the release, so stay tuned for more information over the coming months. In the meantime, if you have questions or would like to talk to someone about the new valuation system, please contact newvaluationsystem@landgate.wa.gov.au.
Latest FAQs
ValSys Online is being replaced by the new Valuation Servies Client Portal, which offers the same functionality with a more streamlined and user-friendly interface. You will still be able to conduct property searches and view property, land, and valuation details.
The Client Portal will also be the primary method for submitting and managing valuation and service requests. This change means that all transactions will be securely handled through the portal, enhancing data protection and streamlining communication and processing. This will ensure that requests and responses are in one central, secure location, ensuring agencies can get greater efficiency and oversight.
The Valuation Services Client Portal is replacing ValSys Online, offering a more streamlined, user-friendly interface while maintaining core functionality. You will still be able to conduct property searches and view property, land, and valuation details, along with several new and improved features:
Simpler Submissions – Easily submit valuation and service requests through the portal.
Live Status Updates – Track the progress of your cases and stay informed on submission outcomes.
Six Months of Historical Access – Quickly access interim schedules, valuation rolls, and other deliverables from the past six months.
Two-Way Secure Communication – Securely message and receive messages with Valuation Services via the portal.
Email Notifications – Opt-in to receive alerts when new deliverables are uploaded.
Advanced Search Options – Search by VEN or property address to view property details, attached land and valuation data (GRV, UV).
Invoice Delivery – Invoices will be sent directly to a nominated email address.
Security is of utmost importance with user activity within the portal, such as login events and interactions like schedule downloads automatically logged.
Once the Valuation Services Client Portal is live:
- Designated administrators in the Agency can provision access for new users. Ask a colleague who has access who may be able to assist you or direct you to the administrators at your Agency. Access provisioned by your administrator will be immediate.
- Access can be requested from Valuation Services using https://val.clientportal.landgate.wa.gov.au, which will be actioned within 2 business days.
Support materials and guidance will be provided to help you navigate the Client Portal. Where needed, targeted training may be available for some users.
For those users that currently have access to the Valuation Services external SharePoint, access to the information including interim schedules and valuation rolls will now be made available through the Client Portal.
The preferred method is for all requests and communications to be submitted via the Client Portal. This change improves data security and streamlines case management. While existing email mailboxes will be gradually phased out, the portal offers a central place to manage cases, communicate and access key documents, including interim schedules and valuation rolls.
The system supports only one designated email address per agency for invoice delivery. We recommend using a monitored, shared mailbox, such as one managed by your finance team, to ensure invoices are received and processed without delay.
Once the system is live, agencies can update the invoice email address by simply emailing the Valuation Services finance team on VPAFinanceAndRecords@landgate.wa.gov.au.
A Client Portal administrator is responsible for managing user access and overseeing
the submission process for their agency, ensuring that all user activity and transactions within the portal are handled securely and efficiently.
Designated administrators within each client agency have the ability to:
- Register and deactivate users
- Update user profiles and access permissions
- Reset user passwords
- Perform other key administrative tasks to support secure and efficient portal use
Each agency is required to provide at least two administrators to ensure that someone from your agency is always available to manage the Client Portal. If one administrator is unavailable, due to leave, illness or other reasons, the second administrator can step in to manage user access, respond to requests and perform other essential administrative tasks without disruption.
- A link to Quick Reference Guides will be provided prior to go live
- Ask a colleague or administrator in your agency who currently uses the Client Portal
- Contact Landgate Customer Service Team
If you are experiencing technical issues, please contact Landgate Customer Service Team who will be able to help or escalate your query.
Please note that any dates mentioned within this communication are subject to change.