Customer Information Bulletin 448: March CIB

MFA is on the way

To help keep your information safe, we’re introducing optional multi-factor authentication (MFA) across our online tools and applications from March 2026. 

MFA adds an extra layer of security when logging into your account. In addition to your password, you’ll receive a one-time verification code sent to your mobile phone via SMS or voice call. This helps prevent unauthorised access. 

Do I have to use MFA?

While MFA is optional; we recommend enabling it to improve your security.  

MFA will be available for the following services: 

• MyLandgate 
• Land Enquiry Services 
• Property Reporting Online (PRO) 
• SailPoint (User Management) 
• EAS2 
• eForms 
• NLR Plan Portal 
• Requisition Management Service 

Cyber security threats continue to increase across Australia, and MFA is a nationally recognised security measure to help protect your information. 

To assist customers with enabling MFA, please refer to our User Guide.

Consultation open: ARNECC Model Operating Requirements

The Australian Registrars National Electronic Conveyancing Council (ARNECC) has released Model Operating Requirements - ARNECC (MOR) draft 7.2 for industry consultation.

These requirements set the standards for Electronic Lodgment Network Operators (ELNOs), such as PEXA and Sympli, which are used to lodge electronic property transactions with Landgate.

The consultation provides an opportunity for industry participants to review the proposed changes and provide feedback. WA’s current operating requirements remain in effect during this period.

Consultation closes at 5pm AEST, Friday 20 March 2026.

Consultation documents and feedback are to be provided to the ARNECC Chair: chair@arnecc.gov.au

Update on document registration and plan turnaround times

Landgate is aware that we are experiencing increased turnaround times for document registration and plan approvals.

This increase in primarily due to an increase in the volume of document and plan lodgments.

We have recently onboarded additional staff to support these services and we expect processing times to progressively improve over the next few months.

To support faster processing, we courage customers to:

• Lodge documents electronically where possible; and/or
• Use the Plan Portal.

If you have an urgent request, you may wish to consider whether it meets the criteria under our Expedite policy.

We appreciate your patience and understanding as we work to improve turnaround times.