Customer Service Charter
Our Promise to you
At Landgate we are committed to continuously improving our service. This Customer Service Charter is an expression of our dedication to providing a consistently high level of service to you. It sets out the standards you can expect from us and offers advice on how you can help us to serve you better.
You can always expect:
- Prompt, timely and knowledgeable assistance;
- Professional, courteous and practical advice;
- Confidence in complaints handling and feedback;
- Positive Action — we will provide workable solutions to your needs, including directing you to an alternative supplier;
- Communication — we will maintain an open and honest environment in which you are able to access information about Landgate, its operations, products and services; and
- Special Assistance — we will meet the special needs of our customers and staff; through the Landgate Disability Access and Inclusion Plan.
Download Customer Service Charter (PDF - 1.3 Mb)
Landgate has provided the Customer Service Charter as an expression of our commitment to improving our service and communication.
Charter Performance Standards