REVIEW OF OPERATIONS

People at DLI

• Code of Conduct
• Review of Valuation Services
• Innovative New Induction Program
• Succession Planning
• Providing the Right Work Environment
• Introduction of DLI’s New Phone System
• The Peak Joint Consultative Committee (Peak JCC)
• Diversity
• Employee Safety, Health And Wellness
• Industrial Arrangements
• Employee Profile
• Workers' Compensation Statistics for 2004/2005
• EAP usage rate
• Public Sector Standards and Ethical Codes Compliance Statement

Contribution to the Strategic Planning Framework: Goal 1 - People and Communities Goal 2 - The Economy Goal 5 - Governance

Code of Conduct

In 2003, DLI instigated a review of the department’s first Code of Business Conduct which incorporated its Values. The review was driven by several key factors:

• the need to reflect the business direction of the agency as it progresses towards becoming a statutory authority;
• amalgamation with the former Valuer-General’s Office; and
• to reflect studies identifying a strong relationship between values-based business conduct and behaviours and bottom-line performance.

This process was designed to be highly consultative and one which would invite all staff to participate. It was envisaged that this would provide staff with a set of values and behaviours that would facilitate cultural change to help achieve the department’s strategic goals. This process involved providing all staff with the opportunity to identify the corporate values and behaviours through the use of e-surveys and participation in one of the 41 workshops held throughout DLI.

The values and behaviours identified as most important by staff were then compiled into a draft model. As a final stage to the review, another workshop was held to assess and ensure the Values and Behaviours were measurable at a corporate level and were an accurate reflection of the outcomes of the staff workshops.

The six most important Values and the supporting Value Statements and Behaviours, as identified by DLI staff, now form the agency’s new Code of Conduct, launched in September 2004.

DLI values:

• Growth & learning;
• Excellence;
• Creativity;
• Community;
• Celebration; and
• Sustainability.

This new Code of Conduct guides staff in their behaviour as individuals, and the ideals are incorporated into key business and decision-making processes, along with human resource systems and policies. This ranges from decisions made at the Corporate Executive level to performance management, recruitment and selection processes, and training and development programs. These include:

• incorporation into our Strategic Plan 2005-2010;
• incorporation into our staff assessment tool “Perfect Balance”; and
• inclusion in our new Induction Program via an interactive session on how we are to ‘live-by’ and apply the Values and Behaviours in our workplace.

The new Code provides a foundation on which to base DLI’s future priorities, decision making and workforce capabilities.

Each DLI staff member received a copy of the Code, and is expected to reflect these values and behaviours in interactions with colleagues and customers.

A Code of Conduct photography competition conducted in December 2004. Staff were invited to submit photographs capturing the essence of each of the six Values. The winning entries were made into posters and displayed throughout the agency.

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