REVIEW OF OPERATIONS
Customers, Stakeholders and Community Relations
Strategic Planning Framework contribution:
Goal 1 - People and Communities,
Goal 5 - Governance
Community Focus
DLI prides itself on its relationship with the community and during the past year the agency conducted the following programs:
- International Women's Day
DLI celebrated its eighth International Women's Day breakfast in March 2005. Partly sponsored by StateWest Credit Society, the breakfast presented the opportunity for DLI staff and Midland business people to socialise in an informal environment. Paralympian Priya Cooper appeared as the guest speaker, and provided a highly entertaining and inspiring presentation.
- Satellite Remote Sensing Services Open Day
For the first time, DLI's Satellite Remote Sensing Services section hosted an open day for the general public on May 14, 2005. Held at its Floreat office, over 100 people were taken on individual guided tours and were able to view first-hand the diverse work carried out by the section. A question and answer competition for children was also held. The day proved so popular that another has been planned for 2006.
- Charity Support
DLI staff continued to demonstrate their dedication and care to the community over the past year by digging deep in support of the charity causes and events that have been promoted within DLI.
Over the past year, a total of $1955.50 was raised altogether. The sale of bandannas for National Bandanna Day (Canteen) proved to be the most successful of the charity events, which was followed closely by the events associated with RSPCA and the PMH Foundation. DLI continued to participate in 'Casual Dress Fridays' each week, where a gold coin donation was given to various local and national charities.
Disability Service Plan
Outcome 1: Services are adapted to ensure they meet the needs of people with disabilities.
- Staff are encouraged to report any specific services and products that need to be adapted for people with disabilities. There were no reports for improvements this year.
- The Customer Feedback Database is monitored for suggestions on improving service delivery and products for people with disabilities. There were no suggestions recorded for improving services or products during 2004/2005.
- Occupational Safety and Health Committee (OS and H) representatives now audit each physical area of DLI at least three times annually. Staff have an opportunity to raise any access issues with the representatives or they can be pro-actively identified (by the representative) when doing audits. Any issue identified that cannot be remedied locally is referred to the OS and H Committee to address.
- The contents of our web pages and online services have been assessed against W3C Web Content Accessibility Guidelines and changed to meet those guidelines.
Outcome 2: Access to buildings and facilities is improved.
- A courtesy wheelchair is available to customers on request at the Information Desk in the Customer Service Hall at Midland.
- Emergency evacuation procedures were put in place for people with disabilities, in the event of lifts not working.
- Emergency Warning Intercommunication System strobe lights are installed in accessible toilets to alert people with hearing impairment of an emergency evacuation.
Outcome 3: Information and services provided in formats that meet communication needs of people with disabilities
- 2005 StreetSmart Street Directory depicts traffic lights that have some form of audible (clicking sound) or tactile (dimpled slab surface) pedestrian facility with a thick green circle. (It should be noted that these guides may not include all directions of crossings at the indicated set of traffic lights).
- Better hearing kits providing advice to staff on assisting customers with hearing impairment are located at public counters.
- Customers are made aware that information can be made available in alternative formats upon request where practical.
- DLI translator database on Lotus Notes also includes those that can communicate using Auslan (for hearing impaired).
Outcome 4: Advice and services are delivered by staff who are aware of and understand the needs of people with disabilities
- DLI staff who are Auslan interpreters are now included on the DLI Telephone Directory.
- Induction Program - The new formal Induction Program has been upgraded to include reporting on Disability Services issues.
- Carriage and responsibility of the Disability Services Plan has now been officially allocated to the Diversity Management Committee.
Outcome 5: Opportunities are provided for people with disabilities to participate in public consultation, grievance mechanisms and decision-making processes
- Complaint and Customer Feedback mechanisms are available in appropriate formats for people with disabilities.
- Contact name, phone and fax number, web site address and telephone typewriter (TTY) number are included on all printed pamphlets and publications (including letterhead).
- DLI translator database on Lotus Notes also includes those that can communicate using Auslan (for hearing impaired).
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