REVIEW OF OPERATIONS
Customers, Stakeholders and Community Relations
Strategic Planning Framework contribution:
Goal 1 - People and Communities,
Goal 5 - Governance
Customer Forums, Exhibitions
Throughout the year, DLI participated in several forums, exhibitions and regional agricultural field days to raise awareness of its products and services. Static display and information booths featured DLI's aerial photography, maps, satellite imagery and valuation services and gave many people the opportunity to discuss their requirements with DLI's expert staff. These events included:
| Event Name |
Date |
Market |
| Easiforms launch
|
Jun/Aug 204 |
conveyancing, legal and finance industries |
| WA on Show
(Perth Convention Centre)
|
August 2004 |
general public, Government |
| Australian Property Institute State Conference
|
August 2004 |
valuers, analysts and facilitators |
| Local Government Week
|
August 2004 |
middle and upper management, councillors (local government) |
| Dowerin Field Days
|
August 2004 |
farmers and agri-business |
| Newdegate Machinery Field Day
|
September 2004 |
Agriculture |
| State Landcare Conference for Agriculture Sustainability
|
October 2004 |
agriculture |
| 12th Australasian Remote Sensing and Photogrammetry Conference
|
October 2004 |
Government, agriculture, industry |
| Spring Home Show 04
|
October 2004 |
general public, building industry |
| Local Government Managers' Association State Conference
|
October 2004 |
local government authority members, financial controllers, Chief Executives |
| International Map Traders Association
|
October 2004 |
retailers, wholesalers, suppliers and related industries from Australia and Asia |
| WALIS Forum |
February 2005 |
State Government and private sector |
| International Women's Day
|
March 2005 |
Midland business community and DLI staff |
| SLIP - Celebration
|
March 2005 |
Government |
| WA Caravan and Camping Show |
March 2005 |
general public |
| Satellite Remote Sensing Services Open Day |
May 2005 |
general public |
Conferences/Seminars
There was a high level of involvement by DLI staff in national committees and stakeholder conferences/seminars during 2004/2005. All DLI staff who attended national and international conferences were required by the Chief Executive to either prepare reports or give presentations on their experiences. These reports were placed on DLI's intranet, for the information of all staff.
Meeting the Needs of All Our Customers
DLI has a Disability Service Plan and a Languages Services Policy that promote inclusion of all its customers when considering improvements to services and products. Diversity outcomes for customers maintained or achieved this year are summarised below.
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