YEAR IN REVIEW

Achievements 2004 - 2005 / Corporate Highlights

• Values and Behaviours - Code of Conduct
• Shared Land Information Platform (SLIP)
• Clause 42 and 47 Zoning Certificates
• Consultancy Services to Government
• DLI Phone System
• Record Transactions Recorded
• Grant Awarded to Curtin University
• Pilbara Rangelands Report
• Firewatch Goes National
• Surveying of Stubble Burning
• DLI Wins Contract in Vietnam
• Update completed of Property Street Address dataset
• New StreetSmart Maps

Values and Behaviours - Code of Conduct

In 2003, DLI instigated a review of the department's first Code of Business Conduct which incorporated its Values. The review was driven by several key factors:

• the need to reflect the business direction of the agency as it progresses towards becoming a statutory authority;
• amalgamation with the former Valuer-General's Office; and
• to reflect studies identifying a strong relationship between values-based business conduct and behaviours, and bottom-line performance.

After a highly consultative process involving DLI staff, the six most important Values and the supporting Value Statements and Behaviours now form the agency's new Code of Conduct, launched in September 2004.

This new Code of Conduct guides staff in their behaviour as individuals, and the ideals are incorporated into key business and decision-making processes.

The new Code provides a foundation on which to base DLI's future priorities, decision making and workforce capabilities, and is reflected in decisions and behaviours both at corporate and individual levels.

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Shared Land Information Platform (SLIP)

The implementation plan for the State's Shared Land Information Platform (SLIP) was developed and endorsed by Government. SLIP involves the engagement of over 200 people across 20 Government agencies in order to deliver a $26 million cross-Government work program. As part of this work program, initial scoping and consultation across Government was undertaken to:

• develop a register of interests to facilitate a single access point for the discovery of key rights, obligations and restrictions that may affect the use and enjoyment of land in Western Australia;
• deliver mapping and data to regional groups and agencies to support monitoring and decision-making on conservation, land management and sustainable development;
• streamline the sub-division process; and
• enhance information access and support tools to facilitate the provision of real time spatial information for agencies involved in emergency management and recovery situations.

As part of the implementation strategy, governance arrangements were formalised and an executive steering committee inaugurated. The committee is comprised of executives from the SLIP lead agencies as well as the Office of e-Government, Department of Treasury and Finance and the WALIS office. Governance arrangements have also included the development of a cross-Government reporting framework and draft communications strategy.

Governance arrangements have been instituted in each of the SLIP focus areas with the appointment of 'business sponsors' and the creation of focus area steering committees; project teams have been deployed and work has commenced on the design and analysis to facilitate its delivery.

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Clause 42 and 47 Zoning Certificates

This service, which complements the existing Electronic Advice of Sale 2 (EAS2) system, now enables the provision of Clause 42 and Clause 47 zoning certificates online to customers.

During an EAS2 transaction, customers can now easily purchase these certificates online, providing significant benefits to the conveyancing industry by reducing turnaround times and further streamlining the settlement process.

Developed in conjunction with the Department of Planning and Infrastructure, this new service was introduced in December 2004 and currently over 80% of all requests are now processed through Landgate, DLI's land information portal.

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Consultancy Services to Government

• Department of Sport and Recreation and the Department of Local Government and Regional Development
  
  DLI provided consultancy advice for the development of a business case and prototype that aims to provide an improved facilities management system for the Departments of Sport and Recreation, and Local Government and Regional Development.
  
  This system will, for the first time, provide both departments with the ability to plan, maintain and execute sport and recreational facility management around the State, through the sharing of information and systems.
• Department of Education and Training
  
  To more effectively maintain and manage the State's school facilities, DLI assisted the Department of Education and Training (DET) to develop a business case and prototype of a GIS-based facilities management system.
  
  The DET's portfolio consists of 820 schools and 91 TAFE colleges/annexes, and knowing their location and what was around them would provide a more effective and diligent management of resources. Effective use of geographic information was identified as being able to assist in carrying this out, and would no longer necessitate the use of hard copy maps and plans.

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DLI Phone System

A contract for the implementation of new voice management technology integrating DLI's telephone and computer systems was initially implemented in May 2005. Its aim was to improve operating processes and provide more improved customer service levels.

DLI successfully contracted to purchase Voice Over Internet Protocol (VOIP) technology to replace the aging PABX system, with the goal for full implementation being August 2005.

>A 'state of the art' voice handling system was identified as the technology most likely to provide the greatest returns on investment through:

• reducing capital infrastructure to support a single network;
• consolidating support skills;
• simplifying and reducing the costs of moves/adds/changes of personnel;
• providing easier integration and support for home office/teleworkers; and
• increasing returns through the linkage of all remote sites onto the head office system through a converged wide area network.

The first stages of the installation of the new technology have had an immediate positive effect on DLI's customer service levels in the primary customer contact areas and for general system users.

DLI staff will be provided with a range of tools to ensure customers are able to reach the person they are aiming to contact. Additionally the new system has enabled all DLI sites to be included in a single network with associated savings in call charges and flexibility.

The new system has also enabled the creation of customer contact centres to be established in the primary customer facing areas. These centres have brought a significant reduction in customer wait times, and have seen call abandonment rates reduced to less than 2.5% in key response groups.

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Record Transactions Recorded

The strength of Western Australia's property market was proven with DLI recording its highest ever number of document lodgements for the 2004/2005 financial year.

A total of 406,225 documents relating to the buying and selling of property passed through DLI, marking a 1.5% increase on the previous record of 400,158 which was set in 2003/2004.

$45.04 billion of mortgages were secured by the registration system during 2004/2005, representing a $5.1 billion increase on the previous year. The number of land transfers also exceeded 2003/2004 by 3%, with 107,465 being recorded, totalling $30.1 billion.

The total number of lots created in 2004/2005 of 30,648 was the second highest since the record of 30,718 was set in 1993/1994.

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Grant Awarded to Curtin University

Curtin University's Spatial Sciences Department was awarded a grant of $120,000 from DLI to fund research into new technology supporting the State's geodetic network.

The geodetic network is a system of control points enabling surveyors and others to accurately establish their position on the Earth's surface.

The award, a one-off grant, will be used to evaluate the benefits of establishing a network of Continuously Operating Reference Stations throughout Western Australia supporting the geodetic network and facilitating greater accuracy when using GPS receivers.

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Pilbara Rangelands Report

A 600 page report produced by the Pilbara Ranges Project and issued jointly by DLI and the Department of Agriculture is set to help pastoralists and other key stakeholders in the Pilbara to manage their land as sustainably as possible.

DLI staff surveyed and mapped an area of 181,000 square kilometres, while Department of Agriculture staff recorded vegetation and other land characteristics such as soil erosion.

The report was published in two sections: the first focusing on natural resources, and the second on summarising existing pastoral leases and analysis of their capacity to carry stock.

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Firewatch Goes National

Firewatch, which uses satellite imagery to provide online access to fire-related information, expanded nationally thanks to financial support from the Natural Disaster Mitigation Program.

Originally created by DLI's Satellite Remote Sensing Services in 1984, every two hours data beamed from satellites is captured, and every three hours the website is updated and unique mapping products made available for web download.

Initially conceived as a reactive fire detection service, FireWatch has been comprehensively redeveloped since 2004 into the pro-active service on offer today. Additionally, the Firewatch website has been revamped to cater for data now coming from Alice Springs and Hobart.

This new information is vital for long and short-term tactical planning, including deployment of fire fighting resources and evacuations. Constantly evolving to meet changing demands, Firewatch is an invaluable tool for those communities whose livelihoods depend upon efficient and pro-active land management.

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Surveying of Stubble Burning

DLI received funding from the Australian Greenhouse Office to undertake a research project to validate satellite measurements of stubble burning undertaken by farmers.

The survey will assist in determining the proportion of stubble burns that were or were not detected by Firewatch, and ultimately ensure improvements are made to the service.

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DLI Wins Contract in Vietnam

In partnership with Swedish firm Ramboll Nature AB, DLI won the contract for a five year $11 million land administration and environmental project in Vietnam.

The largest scale project that DLI has undertaken in Vietnam, it involves providing technical assistance to enable the establishment of land titling offices in three provinces around the country.

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Update completed of Property Street Address dataset

The Property Street Address dataset, which lists every address in Western Australia, was reviewed and upgraded to increase data accuracy from 95% to 99%, and to capture missing addresses. It was completed in July 2004.

Used by organisations such as Australia Post and emergency services, the dataset will now be checked on an annual basis to ensure a high level of data quality is maintained.

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New StreetSmart Maps

DLI produced four new StreetSmart maps during the past year, covering a wide range of Western Australia and its resources:

• The Wineries Map
  The Wineries Map is the first map to provide a comprehensive guide to the State's wineries. Featuring 322 wineries, it covers nine wine regions and includes information on their wine producing histories, details of dining and/or cellar door facilities, and the location of Visitors' Centres.
  
  The Wineries Map was produced in partnership with the Wine Industry Association of WA, the Department of Industry and Resources, and Tourism WA.
• Pilbara and Gascoyne Touring Maps
  The Pilbara and Gascoyne Touring Maps, which have been revamped and updated, are guides to two areas of Western Australia that are major tourist destinations.
  
  The maps are the first to be produced to feature revised zones and boundaries of national parks including the Karinjini and Millstream-Chichester National Parks, and the Ningaloo Marine Park.
  
  Historical trails and sites, restricted areas, sanctuary zones and general places of interest are also detailed in the maps, along with protocol and safety advice tips relating to camping, general outback travel, cyclones, and mines.
• Perth and South-West Map.
  With an extensive coverage of the Perth metropolitan area, the revamped Perth and South-West map makes possible travel from the Pinnacles to Esperance using a single map.
  
  Comprehensively charting north to Jindalee and Butler, and south of Mandurah to Bouvard, the map also contains enlarged directories to the Perth and Fremantle CBDs, Rottnest Island and the South West of WA.
  
  The Perth and the South West map also includes the most up-to-date guide to Perth's rail and ferry system, including the Mandurah rail line, along with information on significant tourist destinations.

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