 |
|||||||||||||||
|
Browse Online:
In this section:
Download Print Version:
|
PRODUCTS AND SERVICES (By Outcomes)Key Performance Indicators and Output Measures
|
| Percentage of work program completed | Actual 2001/2002 | Actual 2002/2003 | Actual2003/2004 |
| Topographic Data Capture/Revision | 96% | 87% | 100% |
| Spatial Upgrade | 95% | 96% | 95% |
| Ortho-image/mosaic Production | 100% | 100% | 100% |
| Aerial Photography Capture | 89% | 100% | 100% |
| Property Street Addressing | 98% | 100% | 100% |
| Locality Boundary Capture | 92% | 100% | 63% |
| Digital Elevation Model Production | n/a | 100% | 100% |
| Aerotriangulation | n/a | 100% | 100% |
| Road Centreline Maintenance | n/a | 100% | 100% |
| Digital Aerial Photography | n/a | 80% | 100% |
| Overall Work Program Completion | 95% | 96% | 96% |
| Overall Work Program Completion Target | 100% | 100% | 100% |
Why is this a key indicator of our performance?
The State Land Information Capture Program (SLICP) comprises components of a work program for producing up-to-date, accurate land information data sets to meet customer needs. It is negotiated with the independent Western Australian Land Information System (WALIS), a consortium of government agencies that use the land information. The extent to which the SLICP is delivered is an indicator of the currency of the data and therefore the effectiveness of DLI's land information base.
How was the indicator derived?
With a specific amount of money available in a year, the SLICP is a calculation of the amount of work able to be completed. The proposed program is then agreed with key WALIS agencies. The various components of the required work are recorded in a job tracking system, including the time taken and the direct cost involved. The percentage completed for each of the component programs is averaged to attain the percentage of overall program completion.
What does this indicator show?
Overall 96% of the SLICP has been achieved. Of the ten discrete components of the 2003/2004 SLICP, only two have not achieved their individual targets.
Comments on each component follow.
Topographic Data Capture
The Topographic Data Capture program achieved 100% of the target of 275 large-scale map tiles for the metropolitan area and selected regional centres. The 2003/2004 program completed a four-year contract and data capture will continue under a new contract spanning up to five years.
Spatial Upgrade
The Spatial Upgrade Program updates the spatial database for specific areas of the State each year and the entire State will be upgraded over time. During 2003/2004, 95% of the planned work for the year was completed. At 30 June 2004, 71% of the entire State has been upgraded to survey accuracy.
Ortho-image/mosaic Production
The Ortho-image/mosaic program continued to accelerate due to improvements to its own and supporting processes. Nearly 29,000 images were rectified, which is 51% more than the estimated 19,200 images.
Aerial Photography Capture
The 2003/2004 Aerial Photography program completed more than 31,400 frames, 21% more than the estimated target of 26,000 frames. A new 5-year flying contract was also established and commenced in December 2003.
Property Street Addressing
The Property Street Address program included rural and metropolitan/urban addressing. The program for 2003/2004 maintenance was exceeded by 47% due to the establishment of new localities and the high level of land development activity.
Locality Boundary Capture
Locality boundaries have now been determined for 91% of the state's local governments. Five of the 144 local government areas still require locality definition. During 2003/2004, 53 new localities were defined in seven local government areas. This was 37.6% below the target of 85 localities, and is attributed to DLI's dependency on local governments to complete relevant actions prior to DLI defining boundaries. The remaining five Local Government Areas will be completed in 2004/2005.
Digital Elevation Model Production
Production of Digital Elevation Models (DEMs) exceeded the target by 82% due to DEMs generated to support the ortho-image program requiring less operator interaction than fully edited DEMs. The increased availability of spatially controlled aerial photography through the aerotriangulation process was also a factor.
Aerotriangulation Adjustment
Providing the fundamental spatial control link between aerial photography and ground survey coordinates, the aerotriangulation program supports and influences all other geo-referenced topographic and image data activities. Improving on last year's performance, the 2003/2004 program achieved 30% more than the estimated 22,000 images due to the continuing effect of improved technology and digital image handling capability.
Road Centreline Maintenance
Validation, maintenance and revision of the Road Centreline database including the addition of new data from lodged surveys and ortho-images is currently being undertaken by DLI for metropolitan, outer metropolitan and regional areas. Data quality initiatives have extended maintenance of the database resulting in achievement of double the estimated target.
Digital Aerial Photography - Increase in State Coverage
An annual program of digitising new aerial photography supports the initiative for electronic access to land data and customised digital products. A proportion of this program provides digital images for areas of the State not previously available in digital form. The State digital coverage increased during 2003/2004 by 50 x 1:100,000 scale map sheet areas. This equates to 5% of the entire State for a total of 37.24% coverage. The increase was 39% more than the estimated target for the year.
Effectiveness Indicator 2 of 2 and output quality measure (audited by the Office of the Auditor General):
Claims against registered interests, as a result of fraud, negligence or errors, settled by the Crown
| Actual 2001/2002 | Actual 2002/2003 | Target 2003/2004 | Actual 2003/2004 | |
| Number of claims settled by Crown | 1 | 0 | 0 | 0 |
Why is this a key indicator of our performance?
The indicator provides a measure of the State's success in maintaining an accurate land titles register. It shows the settled claims against the State arising from fraud, negligence or errors involving the certainty of land ownership within the State.
How was the indicator derived?
The indicator is derived from a register that records new, current or rejected claims made for monetary compensation against the State concerning registered interests in land.
The following definitions apply:
What does the indicator show?
The absence of successful claims indicates that no underlying trend involving fraud, negligence or errors is apparent.
Efficiency Indicator 1 of 3 incorporating output quantity and cost measures (audited by the Office of the Auditor General):
Average cost per land registration action
| Actual 2001/2002 | Actual 2002/2003 | Target 2003/2004 | Actual 2003/2004 | |
| Number of land registrations actions | 1,815,296 | 1,892,461 | 1,821,650 | 1,979,902 |
| Average cost per land registration action | $22.26 | $24.28 | $24.59 | $24.36 |
Why is this a key indicator of our performance?
Land registration actions include a range of activities associated with registered land transactions. The most common include document searches, examination and registration of interests on land. The last two involve incorporating changes made to a Certificate of Title. Typically, changes concern land ownership details on a title, applications for a new title for subdivisional land development, caveats, leases, power of attorney, and other minor adjustments to titles.
The indicator provides a measure of the full cost of recording on Government guaranteed land titles the range of interests, boundaries and ownership relevant to that land. This is a clear indicator of the efficiency with which the land registration system and service is maintained.
How was the indicator derived?
The number of transactions is derived from a recording and checking system that reports the number of:
The cost of registration actions includes all direct costs and an appropriate share of indirect and overhead recurrent costs. The cost of land registration actions is recovered via charges to users for each transaction. Each charge is calculated on a full cost recovery basis.
What does this indicator show?
DLI dealt with record numbers of registration transactions this year as high levels of property market activity continued. The indicator shows that because the number of registration actions were 8.7% higher than the target, and the costs are relatively fixed, the average cost per transaction was 0.93% lower than anticipated.
Efficiency Indicator 2 of 3 incorporating output quantity and cost measures (audited by the Office of the Auditor General):
Average cost per physical land information data set maintained and developed
| Actual 2001/2002 | Actual 2002/2003 | Target 2003/2004 | Actual 2003/2004 | |
| Number of physical land information data sets maintained and developed | 9 | 9 | 9 | 9 |
| Average cost per physical land information data set maintained and developed | $1,643,770 | $1,658,527 | $1,737,219 | $1,811,147 |
Why is this a key indicator of our performance?
These nine data sets include information about:
Keeping the nine data sets up-to-date is an essential aspect of maintaining a Government land information base and the costs involved represent a key indicator of efficiency.
How was the indicator derived?
The costs for maintaining these data sets includes all direct costs and an appropriate share of indirect and overhead recurrent costs. The total maintenance cost is then averaged across the nine data sets.
What does this indicator show?
The average maintenance cost per data set for 2003/2004 is 4.3% higher than the target figure, which is within accepted annual variance range. The increased cost between 2002/2003 and 2003/2004 is primarily attributable to a redistribution of the overhead component of costs over a reduced business base.
Efficiency Indicator 3 of 3 incorporating output quantity and cost measures (audited by the Office of the Auditor General):
Average cost per land boundary information data set maintained and developed.
| Actual 2001/2002 | Actual 2002/2003 | Target 2003/2004 | Actual 2003/2004 | |
| Number of land boundary information data sets maintained and developed | 3 | 3 | 3 | 3 |
| Average cost per land boundary information data set maintained and developed | $996,537 | $1,004,159 | $1,044,709 | $1,131,967 |
Why is this a key indicator of our performance?
These three data sets include information about:
Keeping the data sets up-to-date is an essential aspect of maintaining a Government land information base, and the costs involved represent a key indicator of efficiency.
How was the indicator derived?
The cost for maintaining each data set includes all direct costs and an appropriate share of indirect and overhead recurrent costs. The total maintenance cost is then averaged across the three data sets.
What does this indicator show?
For 2002/2003, the average maintenance cost per data set was 8.35% higher than the target figure, which is within the acceptable annual variance range. The increased cost between 2002/2003 and 2003/2004 is primarily attributable to a redistribution of the overhead component of costs over a reduced business base.
Quality Measures
Claims against registered interests, as a result of fraud, negligence or errors, settled by the Crown (Refer to the Effectiveness Indicator above).
| Measures | Actual 2002/2003 | Target 2003/2004 | Actual 2003/2004 |
| Maintenance of ISO 9001:2000 Quality Assurance for processes of physical land information data sets maintained and developed. | Maintained | Maintained | Maintained |
| Maintenance of ISO 9001:2000 Quality Assurance for processes of land boundary information data sets maintained and developed. | Maintained | Maintained | Maintained |
Timeliness Measures
| Measures | Actual 2002/2003 | Target 2003/2004 | Actual 2003/2004 |
| The time systems providing registration services are available for use | 98.5% | 98% | 99% |
The timeliness with which land registers may be accessed, maintained, searched and updated depends on the availability of information systems. DLI relies on several computer systems to carry out the various land registration actions in an efficient manner.
These systems include:
Systems are expected to be available during core business hours. For 2003/2004, having systems available for at least 98% of this time was the management target. The actual proportion of time that systems were available exceeded that target.
| Measures | Actual 2002/2003 | Target 2003/2004 | Actual 2003/2004 |
| Requests for physical land information data met within target times | 99% | 98% | 93% |
Satisfying requests for physical land information data in a timely fashion is important in supporting the State's administrative, commercial and social systems. It is reported in terms of meeting agreed delivery times. For 2003/2004 the target was set at 98% of customer requests for physical land information to be met within agreed times. The actual result for the year was 93%, however, the result is still within the accepted annual variance.
| Measures | Actual 2002/2003 | Target 2003/2004 | Actual 2003/2004 |
| Land boundary information added to data sets within target times | 96% | 95% | 92% |
Land boundary information data is collected and added to the data sets within an annual program, which has program milestone timelines. For 2003/2004, a target of 95% of information added within set times has been applied to the following critical data: land points; spatial anomalies; audited field books; approved layer polygons; and lodged layer polygons.
The actual result for the year was 92% of program milestones met on time. This is within the accepted annual variance range.
Back to top of page  |
 Previous |
Next |
Useful Information:
| © 2005 Department of Land Information |