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PRODUCTS AND SERVICES (By Outcomes)Key Performance Indicators and Output Measures
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| Target 2003/2004 | Actual 2003/2004 | |
| Awareness Percentage increase in first time participants at WALIS functions |
5% | 32% |
| Percentage increase in repeat participants at WALIS functions | 5% | 5% |
| Acceptance Number of first time customers accessing spatial information from WALIS community members |
2645 | |
| Reuse Number of return customers accessing spatial information from WALIS community members |
4536 |
Why is this a key indicator of our performance?
The Western Australian Land Information System (WALIS) is an alliance of State Government agencies, local government and private organisations that share and make available land-related information to the private sector and the community. The role of the WALIS Office is to facilitate and coordinate this access to high quality spatial information. Effective access can be demonstrated by the useability of spatial information, and this is reflected by user awareness, acceptance and reuse.
How was the indicator derived?
Awareness is measured in terms of the number of first time and repeat participants recorded at WALIS educational and information functions, including the WALIS Forum which is held once every 18 months. The WALIS Office maintains contact information about participants and is able to report on the number who attend for the first time and the number who have attended previously.
Acceptance and Reuse is measured in terms of the number of new and existing customers of WALIS spatial data and information custodians. Each year, on randomly selected days, selected WALIS agencies collect and report the number of new and existing customers who access spatial information. This data is then collated by the WALIS Office to determine the annual average percentages for new and repeat customers. At this stage, the provision of spatial information via the Internet is not a component of the reporting by WALIS agencies.
What does the indicator show?
Awareness: The higher than expected increase (32% compared with a target of 5%) in first time participants to WALIS functions during 2003/2004 can be attributed to the successful three day WALIS Forum, which is held every second year and targets a broad industry and government audience. The high number of first time participants at the Forum has skewed the percentage increase for the year.
In contrast, the percentage of repeat participants was on target for the year and demonstrates a consistent retention rate at both the WALIS Forum and smaller, more targeted seminars.
Acceptance and Reuse: This is the first year that this data has been collected and it establishes a baseline for comparison with future years. In future years, the increase in acceptance and reuse will be reported.
Efficiency Indicator incorporating output quantity and cost measures (audited by the Office of the Auditor General):
Average cost per Key Result Area.
| Target 2003/2004 | Actual 2003/2004 | |
| Number of Key Result Areas | 6 | 6 |
| Average cost per Key Result Area | $265,667 | $258,500 |
Why is this a key indicator of our performance?
The WALIS Office is responsible for managing and coordinating the achievement of the Annual Business Plan, which aims to meet the priorities and objectives set out in the WALIS Strategic Directions document. In 2003/2004 the Business Plan comprised six Key Result Areas. Therefore the average cost of delivering the six Key Result Areas is a useful measure of efficiency.
How was the indicator derived?
The six Key Result Areas are contained in the Annual Business Plan. The total cost of projects reflects the entire cost of the WALIS Office, and includes all direct costs and an appropriate share of indirect and overhead recurrent costs.
What does the indicator show?
For 2003/2004, the average cost per Key Result Areas was $258,500, which is 2.7% less than the target for the year, well within the acceptable annual variance range.
Quality Measures
| Target 2003/2004 | Actual 2003/2004 | |
| Extent to which performance criteria for Key Result Areas are achieved | 75% | 74% |
There was some variation in quality between result areas; however, overall the quality achieved was only slightly below the target.
Timeliness Measures
| Target 2003/2004 | Actual 2003/2004 | |
| Percentage of Key Result Area advancements achieved within agreed timeframes | 90% | 75% |
The timeliness target was not reached largely due to continuing staffing issues with a significant turnover of office staff at all levels.
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| © 2005 Department of Land Information |