YEAR IN REVIEW
Outlook 2004-2005
- It is anticipated that the statutory authority will be established in 2005, subject to the drafting of legislation and its passage through Parliament.
- Development of a new strategic plan, as the existing plan is now five years old
- New governance arrangements and appointment of a transitional advisory committee, as a precursor to the managing Board
Business Realignment Program
It is expected that during the 2004/2005 financial year, the majority of the business realignment program will be completed. DLI is undergoing major change as it moves towards becoming a statutory authority with commercial powers. This change affects all aspects of the agency including its strategic directions, governance structures, funding, workforce and culture. The business realignment program has been introduced to facilitate the change process, and assist managers to adopt a more business-like approach to planning and decision making.
The program is fundamental to ensure that DLI:
- meets business plan targets agreed by the Expenditure Review Committee by improving efficiency, increasing revenue and controlling costs; and
- identifies opportunities to improve services; and
- makes the most effective use of resources.
The review process is based on a well-established methodology. It includes:
- detailed research on products and services;
- strategic marketing analysis for present and future value, and customer satisfaction;
- value chain analysis and full costing of product/ service delivery;
- identification of business improvement opportunities; and
- full documentation and audit trail.
Staff input and consultation occurs at every stage of the process. Customers provide input on the quality and use of services as appropriate.
The business realignment program began in October 2002 and is expected to be completed in June 2005. All areas of DLI's operations will be reviewed over this period. To date, reviews have been completed on geographic and customer service functions. A review of Valuation Services has recently commenced.
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