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Products & Services Catalogue | Launch of INK | TRIM
Staff were able to view and provide feedback on the new Products and Services Catalogue, in preparation for its release to DOLA customers in the near future.
The Catalogue provides easy access to DOLA’s products and services. The benefits are twofold – customers will be able to access DOLA’s products and services through a single access point, and staff will gain a better knowledge of the agency as a whole.
It is envisaged that in the coming year the Catalogue will be placed on DOLA’s corporate website and will become available to members of the public.
DOLA’s first intranet system titled INK (Information News Knowledge) was launched to staff in early 2003.
INK is designed to be a ‘one-stop shop’ for all corporate information. Its front page enables staff to view the agency’s latest news on a daily basis, and aims to replace DOLA’s current Lotus Notes database system.
DOLA decommissioned its three former records management systems in favour of a single integrated TRIM system that also manages the paper based, records management requirements of the agency. The single record keeping system allows for more timely searches of information.