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Managing the Government Estate - Desired Outcome - KPI's & Output Measures |
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Ensuring Security of Land Ownership - Desired Outcome - KPI's & Output Measures |
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Providing Accurate & Impartial Valuations - Desired Outcome - KPI's & Output Measures |
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Access to Government Land Information - Desired Outcome - KPI's & Output Measures |
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Certification of KPI's & Financial Statements |
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Outcome – The State’s administrative, commercial and social systems are supported by a land information base and certainty of ownership and other interests in land.
Output Description: Information about land and land ownership is collected, recorded and made available for use by Government, business and the community.
Claims against registered interests, as a result of fraud, negligence or errors, settled by the Crown.
Target: Nil
| Actual 1999-2000 |
Actual 2000-2001 |
Actual 2001-2002 |
Target 2002-2003 |
Actual 2002-2003 |
|
| Number of claims settled by Crown | 1 |
0 |
1 |
0 |
1 |
Why is this a key indicator of our performance?
The indicator provides a measure of the State’s success in maintaining
an accurate land titles register. It shows the settled claims against the
State arising from fraud, negligence or errors involving the certainty of
land ownership within the State.
How was the indicator derived?
The indicator is derived from a register that records new, current or rejected
claims made for monetary compensation against the State concerning registered
interests in land.
The following definitions apply:
“Fraud” means the illegal activities by a person or persons other than the registered owner or owners to effect changes to the existing interests recorded on a Certificate of Title or other land transaction document.
“Negligence or errors” means the actions or errors attributed to DOLA or to conveyancers, but not detected by DOLA which affect the land register or clients’ ability to successfully complete land transactions.
What does the indicator show?
The low number of successful claims indicates that no underlying trend involving
fraud, negligence or mistakes is apparent.
Extent to which the State Land Information Capture Program (SLICP) is completed according to target.
| Actual 1998-1999 |
Actual 1999-2000 |
Actual 2000-2001 |
Actual 2001-2002 |
Actual 2002-2003* |
|
| Topographic Data Capture/Revision | 98% |
100% |
100% |
96% |
87% |
| Spatial Upgrade | 69% |
100% |
100% |
95% |
96% |
| Ortho-image/mosaic Production | 98% |
100% |
100% |
100% |
100% |
| Aerial Photography Capture | 100% |
98% |
82% |
89% |
100% |
| Property Street Addressing | 91% |
97% |
100% |
98% |
100% |
| Locality Boundary Capture | 50% |
73% |
74% |
92% |
100% |
| Digital Elevation Model Production | n/a |
n/a |
n/a |
n/a |
100% |
| Aerotriangulation | n/a |
n/a |
n/a |
n/a |
100% |
| Road Centreline Maintenance | n/a |
n/a |
n/a |
n/a |
100% |
| Digital Aerial Photography (increase in State coverage) | n/a |
n/a |
n/a |
n/a |
80% |
| Overall Work Program Completion | n/a |
n/a |
92% |
95% |
96% |
| Overall Work Program Completion Target | 100% |
100% |
100% |
100% |
100% |
*This year the SLICP table has been expanded to provide more detail about the component programs involved.
Why is this a key indicator of our performance?
The State Land Information Capture Program (SLICP) comprises components of
a work program for producing up-to-date, accurate land information data sets
to meet customer needs. It is negotiated with the independent Western Australian
Land Information System (WALIS), a consortium of government agencies that
use the land information. The extent to which the SLICP is delivered is an
indicator of the currency of the data and therefore the effectiveness of DOLA’s
land information base.
How was the indicator derived?
With a specific amount of money available in a year, the SLICP is a calculation
of the amount of work able to be completed. The proposed program is then agreed
with key WALIS agencies. The various components of the required work are recorded
in a job tracking system, including the time taken and the direct cost involved.
This year the SLICP table has been expanded to provide more detail about the
component programs involved in completing the overall work program.
The percentage completed for each of the component programs is averaged to attain the percentage of overall program completion.
What does this indicator show?
Overall 96% of the SLICP has been achieved. Of the ten discrete components
of the 2002-2003 SLICP, three have not achieved their individual targets.
Comments on each component follow.
Topographic Data Capture
The Topographic Data Capture program achieved 87% of an estimated target of
308 large-scale map tiles for the metropolitan area and selected regional
centres. Completion of the program was impeded by the inability of the data
capture contractor to deliver the full extent of the final scheduled project
area in the program year. The outstanding data capture will be incorporated
into the 2003-2004 program.
Spatial Upgrade
The Spatial Upgrade Program updates the spatial database for specific areas
of the State each year and the entire State will be upgraded over time. During
2002-2003, 96% of the planned work was completed. To June 2003 67% of the
State has been upgraded to survey accuracy.
Ortho-image/mosaic Production
The Ortho-image/mosaic program achieved 51% more than the estimated 12000
images rectified due to continuing improvements to its own and supporting
processes.
Aerial Photography Capture
The Aerial Photography Program achieved its target of 30,000 frames for 2002-2003.
Property Street Addressing
The Property Street Address program included rural and metropolitan/urban
addressing. The program for 2002-2003 maintenance was exceeded by 105% brought
about by the introduction of new localities and the consequent change to addresses
and a high level of land development activity.
Locality Boundary Capture
Locality boundaries have now been determined for 91% of the State's Local
Governments. Twelve of the 144 Local Governments still require localities
to be defined. During 2002/2003 156 new localities were defined in 14 Local
Governments. This was 20% above the target.
Digital Elevation Model Production
A 2002-2003 result of 79% more than estimated was achieved due to Digital
Elevation Models (DEMs) generated to support the ortho-image program requiring
less operator interaction than fully edited DEMs.
Aerotriangulation Adjustment
This program provides the fundamental spatial link between aerial photography
and ground survey coordinates. The aerotriangulation program achieved 53%
more than the estimated 13,000 images due to improved technology and digital
image handling. This program supports and influences all other geo-referenced
topographic and image data activities.
Road Centreline Maintenance
Validation, maintenance and revision of the Road Centreline database including
the addition of new data from lodged surveys and ortho-images is currently
being undertaken by DOLA for metropolitan, outer metropolitan and regional
areas.
Digital Aerial Photography - Increase In State Coverage
An annual program of digitising new aerial photography supports the initiative
for electronic access to land data and customised digital products. A proportion
of this program provides digital images for areas of the State not previously
available in digital form. The State digital cover increased during 2002-2003
by 4.4% to 32.2%. This increase was 80% of the target.
Average cost per land registration action
| Actual 2001-2002 |
Target 2002-2003 |
Actual 2002-2003 |
|
| Number of land registrations actions | 1,815,296 |
1,621,400 |
1,892,461 |
| Average cost per land registration action | $22.26 |
$27.01 |
$24.28 |
Why is this a key indicator of our performance?
Land registration actions include a range of activities associated with registered
land transactions. The most common include document searches, examination
and registration. The last two involve incorporating changes made to a Certificate
of Title. Typically, changes concern land ownership details on a title, applications
for a new title for subdivisional land development of 10 lots or more, caveats,
leases, power of attorney, and other minor adjustments to titles.
The indicator provides a measure of the full cost of recording on Government guaranteed land titles the range of interests, boundaries and ownership relevant to that land. This is a clear indicator of the efficiency with which the land registration system and service is maintained.
How was the indicator derived?
The number of transactions is derived from a recording and checking system
that reports the number of:
Documents examined for registering against the title;
Certificates of title created; and
Document search requests received.
The cost of registration actions includes all direct costs and an appropriate share of indirect and overhead recurrent costs. The cost of land registration actions is recovered via charges to users for each transaction. Each charge is calculated on a full cost recovery basis.
What does this indicator show?
Due to the high levels of property market activity this year, DOLA dealt with
record numbers of registration transactions. The indicator shows that because
the number of registration actions were 17% higher than the target, and the
costs are relatively fixed, the average cost per transaction was 10% lower
than anticipated.
Average cost per physical land information data set maintained and developed
| Actual 2001-2002 |
Target 2002-2003 |
Actual 2002-2003 |
|
| Number of physical land information data sets maintained and developed | 9 |
9 |
9 |
| Average cost per physical land information data set maintained and developed | $1,643,770 |
$1,661,757 |
$1,658,527 |
Why is this a key indicator of our performance?
These nine data sets include information about:
Landscape relief (ie contours);
Cultural, or built environment, and natural features;
Air photography;
Satellite imagery;
Geographic names;
Property street addresses;
Road Centreline (ie position of constructed roads);
Native title claims; and
Baselines/territorial sea limits.
Keeping the nine data sets up-to-date is an essential aspect of maintaining a Government land information base and the costs involved represent a key indicator of efficiency.
How was the indicator derived?
The costs for maintaining these data sets includes all direct costs and an
appropriate share of indirect and overhead recurrent costs. The total maintenance
cost is then averaged across the nine data sets.
What does this indicator show?
The average maintenance cost per data set for 2002-2003 is slightly lower
than the target figure.
Average cost per land boundary information data set maintained and developed
| Actual 2001-2002 |
Target 2002-2003 |
Actual 2002-2003 |
|
| Number of land boundary information data sets maintained and developed | 3 |
3 |
3 |
| Average cost per land boundary information data set maintained and developed | $990,296 |
$998,140 |
$1,004,159 |
Why is this a key indicator of our performance?
These three data sets include information about:
Cadastre;
Geodetic marks; and
Administrative boundaries.
Keeping the data sets up-to-date is an essential aspect of maintaining a Government land information base, and the costs involved represent a key indicator of efficiency.
How was the indicator derived?
The cost for maintaining each data set includes all direct costs and an appropriate
share of indirect and overhead recurrent costs. The total maintenance cost
is then averaged across the three data sets.
What does this indicator show?
For 2002-2003, the average maintenance cost per data set is only slightly
higher (<1%) than the target figure. This result is within the acceptable
annual variance range.
Claims against registered interests, as a result of fraud, negligence or errors, settled by the Crown (Refer to the Effectiveness Indicator above).
| Actual 2001-2002 |
Target 2002-2003 |
Actual 2002-2003 |
|
| Maintenance of ISO 9001:2000 Quality Assurance for processes of physical land information data sets maintained and developed. | Maintained |
Maintained |
Maintained |
| Maintenance of ISO 9001:2000 Quality Assurance for processes of land boundary information data sets maintained and developed. | Not maintained | Maintained | Achieved |
Note: In 2001-2002, the maintenance functions of the Spatial Cadastral Database were transferred to the Registration Services Branch. As a result, quality assurance certification for this element lapsed. This was addressed with the achievement of ISO 9001:2000 Quality Assurance certification as noted above.
| Actual 2001-2002 |
Target 2002-2003 |
Actual 2002-2003 |
|
| The time systems providing registration services are available for use | 98.6% |
98% |
98.5% |
The timeliness with which land registers may be accessed, maintained, searched and updated depends on the availability of information systems. DOLA relies on several computer systems to carry out the various land registration actions in an efficient manner. These systems include:
Document Acceptance System;
Document Issuing System;
Image Viewing System;
Lodgement Processor;
Customer Accounting / Customer Remote Search System;
Titles in Progress System; and
Registrar’s Packets.
Systems are expected to be available during core business hours. For 2002-2003, having systems available for at least 98% of this time was the management target. The actual proportion of time that systems were available exceeded that target.
| Actual 2001-2002 |
Target 2002-2003 |
Actual 2002-2003 |
|
| Requests for phyical land information data met within target times | 99% |
95% |
99% |
Satisfying requests for physical land information data in a timely fashion is important in supporting the State’s administrative, commercial and social systems. It is reported in terms of meeting agreed delivery times. For 2002-2003 the target was set at 95% of customer requests for physical land information to be met within agreed times. This target was achieved, with 99% of 4,145 customer requests being met on time.
| Actual 2001-2002 |
Target 2002-2003 |
Actual 2002-2003 |
|
| Land boundary information added to data sets within target times | 98% |
95% |
96% |
Land boundary information data is collected and added to the data sets within an annual program, which has program milestone timelines. For 2002-2003, a target of 95% of information added within set times has been applied to the following critical data: land points; spatial anomalies; audited field books; approved layer polygons; and lodged layer polygons.
The actual result for the year was 96% of program milestones met on time, which exceeded the planned target for the year.
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