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Access to Government Land Information - Key Performance Indicators & Output Measures

Outcome* - Access to high quality spatial information is facilitated and coordinated by the Western Australian Land Information System (WALIS) Office for the benefit of all Western Australians.

* The Outcome and Effectiveness Indicator are different from those published in the Budget Statement.

Output - Access to Government land or geographic information

Output Description: Land or geographic information from the Western Australian Land Information System (WALIS) stakeholder agencies is managed in a coordinated way so that data held by agencies can be integrated and readily accessed to meet government, business and community needs.

Effectiveness Indicator* (audited by the Office of the Auditor General):

Useability of WALIS spatial information is determined by user awareness, acceptance and reuse:

Targets are still to be determined.

Why is this a key indicator of our performance?
The Western Australian Land Information System (WALIS) is an alliance of State Government agencies, Local Government and private organisations that share and make available land-related information to the private sector and the community. The role of the WALIS Office is to facilitate and coordinate this access to high quality spatial information. Effective access can be demonstrated by the useability of spatial information, and this is reflected by user awareness, acceptance and reuse.

How was the indicator derived?
This is a new indicator and baseline data will be collected during 2003-04 in the following manner:

Awareness is to be measured in terms of the number of participants, first time and repeat, recorded at WALIS educational and information functions. The WALIS Office will maintain contact information about participants and be responsible for reporting on the numbers of those who come for the first time in any year and those who choose to attend functions again within a given year.

Acceptance is to be measured in terms of the number of new and existing customers of WALIS spatial data and information custodians. Each year selected WALIS agencies will be responsible for reporting on the number of customers who access spatial for the first time, and the WALIS Office will be responsible for collating the data and presenting it as a part of the overall effectiveness indicator.

For each year, the selected agencies will reflect roughly an equivalent percentage of the total customer base for spatial information. Individual WALIS agencies are likely to submit a report only once in every three to five years, a frequency that will be determined with reference to the total customer base. Customer access will be assessed quarterly and on randomly selected days that represent a five percent sample of those days when a customer could access spatial information.

Initially, the provision of spatial information via the Internet will not form a component of the reporting by WALIS agencies. Nevertheless, information will be solicited by the WALIS Office on the growth in this delivery mode so as to include capture of this data sometime in the future.

Reuse will be measured in terms of the number of existing customers of WALIS spatial data and information custodians. WALIS agencies will be responsible for reporting on the number of customers who return to access spatial information, and the WALIS Office will be responsible for collating these data and presenting it as a part of the overall effectiveness measure.

What does the indicator show?
The new effectiveness indicator was not implemented in time to collect data for 2002-2003. However, baseline data will be collected during 2003-2004.

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Efficiency Indicator incorporating output quantity and cost measures (audited by the Office of the Auditor General):

Average cost per Business Plan project.

 
Actual
2001-2002
Target
2002-2003
Actual
2002-2003
Number of Business Plan projects
14
14
14
Average cost per project
$112,033
$110,215
$105,352

Why is this a key indicator of our performance?
The WALIS Office is responsible for managing and coordinating the achievement of the Annual Business Plan, which aims to meet the priorities and objectives set out in the WALIS Strategic Directions document. In 2002-2003 the Business Plan comprised 14 key projects. Therefore the average cost per Business Plan project is a useful measure of efficiency.

How was the indicator derived?
The 14 Business Plan projects are contained in the Annual Business Plan. The total cost of projects reflects the entire cost of the WALIS Office, and includes all direct costs and an appropriate share of indirect and overhead recurrent costs.

What does the indicator show?
For 2002-2003, the average cost per Business Plan project was $105,352, which is 4% less than the target for the year.

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Quality Measures

 
Actual
2001-2002
Target
2002-2003
Actual
2002-2003
Extent to which performance criteria for Business Plan projects are achieved
64%
75%
74%

Although the achievement of performance criteria varied greatly between projects, the overall program performance was in line with the target. The extent of performance criteria met was affected by strategic level changes to the Business Plan and variability of senior staffing due to external secondments.

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Timeliness Measure

 
Actual
2001-2002
Target
2002-2003
Actual
2002-2003
Percentage of Business Plan completed within agreed timeframes
57%
90%
75%

Administrative and senior staff variability impeded the steady and planned delivery of project deliverables. However, the fall in the timeliness target was not as significant as projected at mid-year. This is because the WALIS Council endorsed revisions to the WALIS Office Business Plan that permitted a better focus on achievable outputs.

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