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Feedback Process


STEP 1. Talk to us

Contact the Landgate Customer Feedback Line on 1300 365 288 (local call fee) and talk to one of our Customer Relations staff or fill out the Customer Feedback Form.

To help us respond to the issues you raise, you will need to provide some information about the relevant service or product, the staff you dealt with (if known) and some contact details for getting back to you.

STEP 2. Let us help you

Our Customer relations staff are responsible for ensuring that your feedback is heard and responded to by Landgate management.

When you talk to our Customer Relations staff they will:
    • Identify the key points of your feedback.
    • Allocate a responsible officer to respond to the issue(s) that you have raised if it can't be handled on the spot.
    • Monitor and manage your feedback to ensure it is not forgotten.

The responsible officer will then work with you to achieve a win-win solution (if a complaint) and ensure a prompt response.

STEP 3. Further reviews of complaints

If your feedback is a complaint that hasn't been satisfactorily resolved, there are two further methods of review available. The first is to contact the Customer Feedback Line again ask that a more senior person review the matter.

Then, if you are still not satisfied with Landgate's response, you may lodge a complaint with the State Ombudsman (Perth 9220 7555, country areas 1800 117 000 - free call).


Western Australian Land Information Authority