Landgate

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Feedback Process


It's easy to give us your feedback and you can be sure that we will respond.

STEP 1.

Telephone image
 Contact the Landgate Customer Feedback Line on 1300 365 288. This is a local call fee and there are foreign language interpreters available.
For those who are hearing impaired, please telephone (TTY) (08) 9273 7571.
Letter imageIf you'd prefer to povide your feedback in writing please:
Write to us at: Landgate Customer Service Feedback PO Box 2222 Midland WA 6936
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Use our online Customer Feedback Form.

STEP 2.

Let us help you. Everyone at Landgate is responsible for resolving your issue as quickly as possible. In fact we aim to resolve the issue to your satisfaction within 10 working days of you letting us know.

Where we need time to investigate the matter further you can be sure of receiving a response within an appropriate amount of time. Our standard service response times are:

  • Counter enquiries within 15 minutes.
  • Online and email enquiries with 1 working day.
  • Voice mail messages with 1 working day.
  • Letters and correspondence within 5 working days.

STEP 3.

While we will make every effort to resolve a matter ourselves, if you are not satisfied with our response, you have the option of lodging a complaint with the State Ombudman:

  • 9220 7555 Perth metro area.
  • 1800 117 000 Western Australi country area, free call.


Western Australian Land Information Authority